30-Day Return Window

• Returns accepted within 30 days of delivery (ship the return within 30 days; it may arrive later).
• Items must be unused, in original condition, with all original packaging and inserts.
• Proof of purchase (order number and email/phone used at checkout) is required.

Request a Return Authorization

Email alvirtorrez1991@gmail.com with your order number and the email/phone used at purchase. We’ll reply with instructions and the correct return address. Please do not ship returns without contacting us first.

Tip: Reuse the original packaging and protect corners/edges. We recommend a trackable, insured service.

Return Shipping

Customers are responsible for return postage costs, except in cases of damage or defects confirmed by us.

7-Day Reporting Window

• Contact us within 7 days of delivery: alvirtorrez1991@gmail.com.
• Include your order number, the email/phone used at purchase, and photos of: the item, the shipping label, and any damaged outer packaging.
• We’ll arrange a replacement or a full refund—your choice. In these cases, we cover shipping.

Processing Time

• Once your return is received and inspected, refunds are issued to the original payment method within 5–10 business days.
• Original shipping fees are non-refundable unless the item was damaged/defective.

Non-Returnable Items

• Custom commissions or personalized items.
• Items marked final sale.
• Items used, altered, or damaged after delivery.
• Gift cards.

Returns Address

3326 S Central Ave, Cicero, Chicago, IL, 60804, United States.
Note: Use only the return address we confirm by email for your order; some items may require returns to a fulfillment partner.

Questions?

Email us at alvirtorrez1991@gmail.com. We’ll make sure you’re happy with the outcome.